FAQ

Welcome to our online store for single-seat sofas. The following information is designed to help you better understand our order processing, shipping, and after-sales procedures, ensuring a smooth shopping experience.

Order Processing and Shipping
All orders are processed and prepared for shipment on the same day they are placed. Items are shipped from warehouses within the United States to ensure efficient and reliable delivery.

Shipping Time
Once processing is complete, items are typically delivered within two days. While actual delivery times may vary slightly based on location or logistics conditions, we strive to ensure your order arrives quickly and safely.

Return Policy
Customers may request a return within 30 days of receiving their item. Returned items must be unused, in their original packaging, and in a condition suitable for resale. Return requests must be submitted for review in accordance with the procedures outlined on our website.

Refund Information
Once a return is approved and the item is received, the refund will be issued to your original payment account within three business days. The actual time it takes for funds to appear in your account may vary depending on the payment platform’s processing speed.

Clearance Event Details
Due to factors such as rising operating costs and sustained losses, we have decided to hold a clearance sale to liquidate our inventory at a loss. This is a one-time clearance event; quantities are limited, and items are available only while supplies last—no restocking will occur.

Thank you for your support and understanding regarding this clearance event. We remain committed to optimizing our service processes to provide you with a more efficient shopping experience.